FAQs
Log-In And Site Issues

Q: I forgot my password. What should I do?
A: Simply click here and follow the instructions. Your password will be emailed to you.

Q: I have entered my log-in information and cannot get into the site. What should I do?
A: After you tried logging in, you should receive a message telling you whether your email address or password has been entered incorrectly.
If you have forgotten your password, then click Forgot Password?.

Q: Where can I go if I'm still having trouble logging in to my account?
A: Please provide us details of your issue via the Contact Us link at the bottom of the home page.

Q: I'm having some problems seeing certain images and reading the messages on this site. What is causing this issue?
A: If some of the images are not appearing on the site, please view the site in one of the following browsers that it supports:
  • Internet Explorer 10+ (Win)
  • Firefox 16+ (Win/Mac)
  • Safari 6+ (Mac)
  • Google Chrome 14+
Q: Do I need a computer to participate in promotions?
A: Yes. You can participate as long as you have computer access, Internet access and an email address.

Q: What if I don't own a computer?
A: We recommend using a computer with public Internet access.

Q: I'm having difficulty seeing the whole page. What should I do?
A: Check to see if your “pop-up” blocker is on. If so, you need to turn it off to view the entire page.

Q: May I opt out of receiving emails in the future?
A: Yes. You may opt out of receiving future emails by updating your Mailing List Preferences in My Account.

You may also send a written request to:
Pinkerton Tobacco Co. LP
Attn: Call Center
PO Box 986
Owensboro, KY 42302-0941
Please provide us with your exact name and address when writing to us. We will be sure to have your name removed from our mailing list.
Or, you can email through Contact Us.

Q: How is my privacy protected?
A: We take your privacy very seriously. Read our Privacy Policy for details.

Q: Who can I contact if I have an issue that is not addressed in the FAQs?
A: Please provide us details of your issue via the Contact Us link at the bottom of the page.




WARNING: This product is not a safe alternative to cigarettes.